Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your order must return the item within 15 days of you receiving the item.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
- Mail your returned item to:
625 S. Broadway
Los Angeles, Ca 90014
- Include in your package a signed letter stating the reason for your return and the original receipt.
All sales are final when the order is placed with the manufacturer. If order can not placed with the manufacturer, the customer will receive a full refund within 3-5 business days. The customer can cancel the order by emailing email@example.com if they wish to cancel. If the order is placed with the manufacturer and the customer wishes to cancel the order is subject to a restocking fee and the customer will receive the remaining amount in a form of store credit.
In some cases some items can be returned if they are not opened or altered. These include veils, accessories, shoes/heels, and petty coats.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 40% restocking fee, this will be deducted from your refund.
Unfortunately since every order is specific to certain measurements to that of the purchaser, there will be no exchanges. If the customer decides to return the original order and exchange it for a different order whether it being for a different color, style, size, etc… The customer is fully responsible to repurchase the item at full cost. All items are subject to a restocking fee. The remaining original payment will be giving to the customer in a form of store credit that can be applied to any order in the future.